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Outlook Shared Calendars Available in Webmail but not Desktop Client

Some users may experience an issue where they are able to see shared calendars in their webmail, but not in the desktop client. Causes for this error are not identified here, but there are steps that can be taken to solve this issue.

These steps do not require admin intervention and can be done by users.


1) Turn on shared calendar improvements (preview)

This feature is only available to desktop clients that have Cached Exchange Mode turned on - if Cached Exchange Mode is turned off, proceed to the next option below (2)

Within the Outlook desktop client, navigate through File >> Account Settings >> Account Settings >> Double-click account in question >> More Settings >> Advanced to find this feature and turn it on.

After this feature is turned on, exit the Outlook client and re-open it. The calendar should appear under Shared Calendars.

2) Remove the Calendar from webmail and have the owner re-invite the user

If the shared calendar improvements (preview) feature is already turned on or unavailable, and the problem persists, the next option is to login to the webmail client and remove the Shared Calendar from the account (will be located under People's calendars):

Once removed, have the owner of the Shared Calendar remove the user permissions and then re-invite that user to view / edit the calendar.

An e-mail will be received asking the user to accept the calendar invite. Accept this invitation from the desktop Outlook client and the calendar will appear in the list of Shared Calendars within the desktop Outlook client and under People's calendars in the webmail.

If the problem persists beyond these steps, contact ITWS Support for further assistance either through phone (1-888-850-4628) or e-mail (support@contactnorth.ca)
Creation date: 9/29/2021 11:44 AM (CNORTH\adharper)      Updated: 9/29/2021 11:44 AM ()
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